Draft — not yet in force. This page sets out the intended structure of our terms. The clauses marked to be confirmed have not been settled or reviewed, and nothing on this page should be relied on as a contract. For the terms that currently apply to an order or a subscription, please contact us.
These terms are between Optical Technologies Limited ("we", "us"), registered in England and Wales, whose registered office is at AMP Technology Centre, Brunel Way, Rotherham, S60 5WG, and the person or organisation using the O4QR platform or ordering security labels from us ("you").
They cover three things that are bought separately and may be bought independently: the O4QR platform subscription, allowances of codes and records, and printed security labels.
Our reseller. Online orders are processed by our online reseller Paddle.com. For those orders Paddle.com is the Merchant of Record: it is the seller, issues the invoice, collects any applicable tax, and handles payment-related enquiries and refunds. Printed security labels are quoted and invoiced directly by Optical Technologies Limited.
You are responsible for the accuracy of the account details you give us, for the users you invite, and for what is done under your account. Tell us promptly if you believe an account has been compromised.
to be confirmed Minimum age, eligibility, and whether accounts may be transferred between legal entities.
You may not use the platform to encode or serve unlawful content, to impersonate another business, or to represent goods as authenticated that you have no right to authenticate. We may suspend an account that is doing so.
to be confirmed The suspension process: notice period, right to remedy, and what happens to live codes during a suspension. This matters more here than in most products, because suspending an account takes down codes already printed on physical goods in the field.
Plans and allowances are described on our pricing page. Volume is bought separately from the plan tier, so an allowance can be topped up without changing plan.
Prices and tax. Prices are in the currency set on your account at registration and exclude tax. For online orders, Paddle adds any VAT, GST or sales tax due where you are, at checkout, and shows it on your invoice. If you give a valid tax registration number at checkout, tax is applied accordingly.
Terms and payment. A plan is bought for a term of one month, or one, two or three years, and is paid in full when you buy it; longer terms carry the discount shown on the pricing page. Plans do not renew automatically: a plan runs to the end of its term, and the account then becomes read-only (section 5) unless you have bought another term. You can renew, switch to a longer term or change plan at any time. A plan bought while another is still running is booked to start when that one ends, so nothing you have paid for is cut short.
Allowances. Each plan term adds that plan's codes and record units to your balance. Plan allowance is used before allowance you have bought.
Regional prices. Some markets have their own prices, set by the country you give when you register. They are available only to customers established in that country. We may ask for evidence of where you are established — for example a tax registration or business address — and if you are not, we may move your account to the prices for your country for future purchases, or cancel and refund an order.
Price changes. If we change a price, a customer already on a paid plan keeps their current price for the grace period we state with the change.
Cancellation and refunds. You can cancel a plan yourself within 14 days of the day it starts — for a full refund if none of what it included has been used, otherwise for the value of the days left — and a plan that has not yet started at any time before it does. Cancelling ends the plan straight away and takes back the unused codes and record units it included. Other refunds, and refunds after 14 days, are on request and are worked out as set out in our Refund Policy, which forms part of these terms.
Wallet credit. Refunds and credits we make to your O4QR wallet are applied automatically to your next purchase. to be confirmed Whether wallet credit can be paid out, and whether it expires.
On expiry an account becomes read-only: existing codes continue to resolve and scan data remains visible, but new codes and records cannot be created.
to be confirmed How long a read-only account is retained, what notice is given before data is deleted, and how to export beforehand. Codes printed on physical goods outlive the subscription that created them, so this clause needs to say plainly for how long they keep resolving.
Orders for printed security labels are quoted individually and are subject to separate acceptance by us.
How we handle personal data is set out in our Privacy Policy, which forms part of these terms. In short: scan data is collected on your behalf and you remain the controller of it.
to be confirmed Whether a separate data processing agreement is offered, and the sub-processor list.
We keep ownership of the platform, the label constructions and our brand. You keep ownership of your content, your product data and your brand, and you grant us only the licence needed to operate the service for you.
to be confirmed Whether we may name you as a customer or show your labels as samples.
to be confirmed Whether any uptime commitment is offered, and if so what it covers. Note that scan resolution — a consumer scanning a label and getting an answer — is a different and more critical path than access to the dashboard, and may warrant a different commitment.
to be confirmed Limitation and exclusion of liability, and the cap. This clause must be settled by a solicitor; a limitation clause that is not reasonable under the Unfair Contract Terms Act 1977 is unenforceable, and an unenforceable cap is no cap at all.
to be confirmed How much notice is given of a change, and what happens if you do not accept it.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Optical Technologies Limited, AMP Technology Centre, Brunel Way, Rotherham,
S60 5WG, United Kingdom
Email: info@o4qr.com ·
Tel: +44 (0) 114 352 0777