Refund Policy

Optical Technologies Limited · Last updated: October 2026

Draft — not yet in force. This page describes how refunds work in the O4QR platform today. It has not yet been reviewed, and items marked to be confirmed are still being decided. For the terms that apply to a purchase you have made, please contact us.

1. Who sells to you

Online orders are sold by our online reseller Paddle.com, which is the Merchant of Record for them: Paddle is the seller, issues your invoice, collects any applicable sales tax, and handles payment-related enquiries and refunds on our behalf.

Printed security labels are quoted and invoiced directly by Optical Technologies Limited and are not covered by this page — see section 8.

2. Cancelling a plan within 14 days

You can cancel a plan yourself, without asking us, from Orders or Billing in your account:

A plan that has not started yet — for example a plan you bought while another was still running, which is booked to start when that one ends — can be cancelled at any time before it starts, for a full refund.
A plan that has started can be cancelled within 14 days of the day it started. If none of the codes or records it included have been used, you get a full refund; if some have, you get the value of the days left in the term.

Cancelling ends the plan straight away. The codes and record units it included that you have not used are taken back; ones you have already used are not. Your account then continues exactly as it would at the end of a term: a plan you have already booked starts, otherwise the account becomes read-only — existing codes keep resolving and your data stays visible, but nothing new can be created.

3. Refunds after 14 days, and for other purchases

Outside the cancellation window, ask from the order in your account (Orders → Request refund). We look at each request and reply in your account; the most we can refund is worked out as follows:

What you bought	The most we refund
Anything paid for but not delivered	All of it.
A plan, after its first 14 days	The value of the days left in its term. The plan then ends and its unused codes and record units are taken back.
Code or record packs, and quantities of units	The share you have not used. The units refunded are removed from your balance at the same time.
Add-ons and modules bought for a term	The value of the time left in the term.
Extra scans for a month, wallet credit	Not refundable — scans already served cannot be un-served, and credit may already have been spent. Where something went wrong on our side, we may add a goodwill credit to your wallet instead.

We may refund less than this where a purchase is withdrawn in full: for example, a pack can be cancelled entirely with a cancellation fee deducted. When we do, the reply tells you how many units are removed and what fee was kept. to be confirmed (the size of any cancellation fee).

4. What cannot be refunded

Codes and record units you have already used. A code may already be printed on goods in the field, so it cannot be "given back".
Record units used when a group of codes goes live. Taking the group down later does not return them.
The part of a term that has already been served.

5. Where your refund goes, and how long it takes

Cancellations (section 2) go back to the way you paid: to your card or PayPal account through Paddle, and any part you paid from wallet credit back to your wallet.
Refunds we decide on (section 3) go back to the way you paid, or — if you prefer — to your O4QR wallet, where they are available straight away and are spent automatically at your next checkout. to be confirmed (which of the two is the default for business customers).
A refund to a card or PayPal account usually takes 5–10 business days to appear, depending on your bank. Paddle may review a refund before releasing it.
Tax: our prices exclude tax, which Paddle adds at checkout. Refunding part of a purchase refunds the tax on that part too.

6. Asking Paddle directly

Because Paddle is the seller of record for online orders, you can also contact Paddle about a payment, using the link in the receipt Paddle emailed you. A refund Paddle grants is reflected in your account in the same way as one of ours — the plan or units it paid for are ended or removed accordingly.

7. Your statutory rights

The O4QR platform is sold mainly to businesses. If you are buying as a consumer in the UK or the EU, you have the right to withdraw from a purchase of digital services within 14 days. The cancellation window in section 2 is designed to give at least that. Nothing on this page affects your statutory rights.

8. Printed security labels

Labels are made to order and are quoted and invoiced directly by Optical Technologies Limited. to be confirmed Cancellation once origination or tooling has begun, and the inspection and rejection window on delivery. Until then, please contact us about a label order.

9. Contact

Optical Technologies Limited, AMP Technology Centre, Brunel Way, Rotherham, S60 5WG, United Kingdom
Email: info@o4qr.com · Tel: +44 (0) 114 352 0777